My first Business Excellence Assessment in the military led me to the Higher Cadre Training of the Armed Forces (HKA). This renowned institution trains managers and staff and combines military leadership with scientific research. I was impressed by the systematic approach, which is consistently based on the military leadership compass with an integrated PDCA cycle.
Further assessments followed in the Hinwil and Othmarsingen army logistics centers, which also played a decisive role in the well-being of society during the coronavirus pandemic. Here it became clear that when clear processes, discipline and strategic thinking are firmly anchored, excellence is not only aspired to, but lived – even under the greatest pressure.
